Before accepting payment
Write the customer’s name, contact, requested result, exact scope, price, payment arrangement, required inputs and deadline. Confirm what is excluded and how many revisions or changes are included. Repeat the agreement in one clear message and ask the customer to confirm it. Do not depend on a long chat thread, assume that “urgent” has one meaning or begin when essential files, measurements or decisions are missing.
During the work
Save the agreement and customer materials in one organised folder. Record payment, approved changes and any revised deadline. Give an update at the promised point, especially if the customer must review something. Protect private information and back up important files. If a request expands the scope, explain the effect on price or time before doing it. Avoid silent delays and free additions that make the original agreement impossible to measure.
Before handover
Compare the result with the confirmed scope line by line. Check names, numbers, spelling, dimensions, file access, packaging and any usage instructions. Remove drafts or private working notes from the delivery folder. Send or hand over through the agreed method and state what the customer should check. Do not rush delivery simply because the work looks finished; a final quality check protects both the customer and your reputation.
After delivery
Confirm receipt and ask one or two specific questions: Was the result clear and usable? What could have made the process easier? Record the actual time, cost, revisions, problem points and amount remaining after direct expenses. Save a testimonial or photograph only with permission. Use the evidence to adjust the next offer, but do not change several things at once before you know which improvement matters.